Firbimatic Spa

Customer service center, spare parts and support

Our team at your full disposal

Combined with the continuous research and development of new models, keeping in mind  the needs of our customers and those of efficiency, environmental protection, plant durability, ease of operation, manpower and high quality of the final result , we have made available to our potential customers the services of:

Specialized technical center

Specialized technical center with different types of equipment permanently available for comparative washing tests.
Tests aimed at identifying the process best suited to the customer's needs are free of charge and in no way commit to purchase.

Experience and availability

Experienced qualified technicians, also available after business hours for prompt telephone resolution of any technical problems and available to suggest the best washing programs on customers' components, with indication of the best possible cycle according to the lowest economic and energy impact.
Our qualified technicians also assist in identifying any spare parts needed and immediately notify the sales department for prompt shipment.

Parts service

Parts Service of absolute excellence, as we design and build all components of our plants.
We can deliver spare parts for machines delivered more than 20 years ago.

Choice of baskets

Guidance on the selection of the most appropriate baskets (especially depending on the possibility of the level of component handling during washing and drying).
Integration of the metal washing system with the basket transport systems already present in the company.

Plant operation and maintenance courses

We carry out extensive courses for instruction in the use and maintenance of equipment. We attach special importance to this aspect in Firbimatic, as we are aware that a well-trained and technically well-prepared customer obtains the necessary independence, which is an added value for us, for the growth of our technical expertise in the washing of the most diverse components.

Periodic analysis

Precise directions on periodic stability and ph analysis to be performed on the solvent used and introduction to major product suppliers.

Management of environmental practices

Real support for environmental practice management and complementary information on current Regulations such as DM 44/2004 et seq., European VOC Directive 99/13/EC, point (m) of Annex 1 to Presidential Decree 59/2013 and others regarding Atmospheric Emissions, Waste Disposal, Water Resources Management, Noise and Noise Emissions, Hygiene.

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